Early December 2020, Metro Pacific Corporation suddenly had to deal with jam-packed toll plazas and queues that affected roads connecting to the North Luzon Expressways. Fast-forward and Valenzuela City apparently had enough of it and revoked the tollway corporation’s business permit. Later, matters were resolved with the tollways reverting to mixed toll collection to manage the queues at the toll plazas.
Prior to this, tollways corporation scrambled to meet the deadline set and re-set by the Department of Transportation (DOTr) through the Toll Regulatory Board (TRB) for contactless, cashless toll payments. The question is if there was enough time for tollway operators to acquire the best (not just the minimum required) system for this endeavor. There are some opinions that this was basically required on short notice and for the government to get some brownie points for this.
Were there issues about technology and the corresponding costs to the acquisition and deployment of the necessary devices for seamless, contactless, delay-free (in relative terms) transactions for tollways? Probably so. Those RFIDs and the readers installed at strategic locations along tollways (i.e., entries and exits) were certainly not state of the art or the best available out there. Singapore, for example, uses a more sophisticated system for their expressways where you no longer have toll plazas and you won’t have to slow down to be detected by the system. That system has corresponding costs but is perfect for the city state given that most roads are tolled anyway because of their road pricing policy. In the case of our tollways, not all travelers are actually going to utilize the tollways as frequently as it would necessitate them having to get either the Easy Trip or Auto Sweep tags. That is obvious from the relatively low penetration rates for electronic toll collection (ETC). So it still makes sense to have hybrid booths for those not availing the ETC option. Anyway, travelers will have to exercise disinfection protocols to ensure infections are prevented.