Caught (up) in traffic

Home » Posts tagged 'NAIA Terminal 1' (Page 2)

Tag Archives: NAIA Terminal 1

Crowded NAIA Terminal 1 arrival area

NAIA Terminal 1 remains as the main international terminal for Manila. This is where most international airlines are served. Terminal 2 is exclusively for Philippine Airlines while Cebu Pacific and All Nippon Airways are the only airlines with international flights via Terminal 3. And so it’s easy to see that Terminal 1 can get quite crowded especially as one international arrival comes after another during the peak hours of the airport. One A320 aircraft alone can carry about 150 passengers and wide bodied aircraft like the the A330’s and A340’s can carry more than 250 passengers each. Even larger B777’s and B747s carry more than 350 and 400 passengers, respectively. These are just too many for Terminal 1 to handle resulting in long queues at the immigration counters, crowded baggage claim areas and long queues again for customs. These passengers eventually converge along the arrival area driveway across from the well-wishers’ waiting area (i.e., a two story building) behind which is the open parking area of the airport.

IMG06074-20130510-2241When flights arrive one after another in short headways, the terminal becomes too congested from the immigration counters to baggage claim and the pick-up areas.

IMG06075-20130510-2312Well-wishers waiting for relatives or friends glance at the screen for information on arrivals while others look through the window to check out the people waiting along the driveway.

IMG06076-20130510-2312While others are seated, some people opt to stand at the windows, anticipating the arrival of relatives or friends. The second of the building that serves as the waiting area for well-wishers is air-conditioned but there open windows like the one shown in the photo. That window alone could cost a lot in terms of power consumption by the air-conditioning units.

The ground level is even more crowded and there’s always people wanting to cross over to the other side of the driveway to meet relatives as they arrive from the ramp. Airport security try their best to keep order but some people are quite insistent and in certain cases taunt or berate the guards for not letting them through. I think this behavior of people was quite unfair to the guards as the latter were only doing their jobs and its only right that they keep people from flooding the arrival driveway. It’s already too crowded and more people will only bring more mayhem if allowed to mix with the arriving passengers.

Terminal 1 was the subject of calls for renovations and an upgrade from what it is now, a bad first impression of the country. I remember a group of architects and designers came up with a plan to renovate Terminal 1 including improving the layout of the terminal and parking facilities. The Department of Transportation and Communications (DOTC) was supposedly tasked to follow through with this project but ended up offending people by bidding the project out. Another design firm was supposed to have won the bid but until now, there has been no activity related to this long-delayed major improvement. Perhaps there was hesitation as they agency struggles to decide whether NAIA should continue to serve as the main international gateway to the country? Well, it is certainly still the main gateway and will continue to be so in the foreseeable future as the prospects for Clark and other proposals remain hanging in the air. We should live with this reality and carry on what needs to be done to improve Terminal 1, and quickly!

Airport terminals and transfers at NAIA in Manila

Ninoy Aquino International Airport (NAIA) has four (4) terminals:

  • Terminal 1 – is the international terminal for ALL foreign airlines except All Nippon Airways (ANA), which uses Terminal 3. It is located along the Ninoy Aquino Avenue from the NAIA Road.
  • Terminal 2 – also called the Centennial Terminal because it opened in the year the Philippines celebrated 100 years of proclamation of independence from Spain (1998). It is used exclusively by Philippine Airlines (PAL) for both international and domestic flights. International flights use the north wing while domestic ones use the south wing. Recently, PAL transferred several domestic flights to Terminal 3, retaining only major domestic destinations at Terminal 2 (e.g., Cebu, Davao, Iloilo, Bacolod, etc.). For a complete list on which domestic flights are on T2 or T3, one can consult the PAL website. Terminal 2 is located at the end of NAIA Road.
  • Terminal 3 – the newest of the three main terminals, it is located beside Villamor Air Base (actually part of it was carved out of the base) and across from the Resorts World Manila complex. It is used mainly by Cebu Pacific (Ceb Pac), currently the country’s largest airline, for both international and domestic flights. Other airlines using Terminal 3 are ANA and Airphil Express, which is a budget subsidiary of PAL. The terminal is located along Andrews Avenue at the end of Sales Road (from Fort Bonifacio).
  • Domestic Terminal – now also called Terminal 4, it is the old terminal along the Domestic Road that used to be called the Manila Domestic Terminal where PAL, Cebu Pacific and other airlines used to operate domestic flights. At present, it is used by Zest Air and Seair.

More detailed information on these terminals may be found at the website of the Manila International Airport Authority (MIAA).

It is quite easy to transfer between domestic and international flights if you happen to fly Ceb Pac since all flights operate out of Terminal 3 and the airline provides assistance through its transfer desk. The same used to be the case for PAL when all flights were out of Terminal 2. But then after PAL transferred flights to Terminal 3, many passengers would now have to travel between Terminals 2 and 3. The most inconvenient cases are for travelers transferring to or from international flights at Terminal 1. Terminal 2 is quite near and can easily be reached via shuttle bus. The more challenging transfer is between Terminals 1 or 2 and Terminal 3. Shuttle buses would have to go through the NAIA Road, the Domestic Road the Airport Road

There are no internal connections between the 4 terminals operating within the NAIA complex such as AGTs, monorails. There are shuttle buses that travel between these terminals but they use the public roads rather than an internal road exclusive for the airport. As such, these shuttles are subject to traffic congestion and possible delays. The MIAA website states that using the shuttle buses are free but I saw a sign at Terminal 3 showing that there is a flat rate of PhP 20. While the fare would probably cover fuel, maintenance and other costs, it can also be argued that this service should be free at least for passengers and covered by airport authorities as part of the services they provide to travelers. Perhaps passengers can present their tickets before boarding the bus. Others may be required to pay the PhP 20 fare.

IMG05340-20130123-0635Bus station/stop at the NAIA Terminal 3 – the station is located at ground level (arrivals) beneath one of the overpasses (departure level) and across from the airport taxi stand (shown in the photo). Shuttle buses are scheduled to depart every 15 minutes according to the sign.

Sunduan at NAIA Terminal 1

Manila’s Ninoy Aquino International Terminal 1 has been named as the worst airport in Asia by a website that seems more focused on “sleeping in airports.” The same site ranks Changi, Incheon and Hong Kong as the top airports in the region and mentions a couple more in Southeast Asia in the top ten. Surprising for me is the low ranking for Changi’s Budget Terminal. One can practically sleep on the floor there as it is sparkling clean! But of course, I won’t encourage it as what’s not visible to thehuman eye might probably make one sick especially in places like airports where you have people from all over using the facilities. In fairness to the same site, it differentiates NAIA’s old Terminal 1 from the newer Terminals 2 and 3, which received fair assessments but again especially for sleeping. I think the value of such independent assessments is that they are very objective and given the power of social media, it informs people about the quality of facilities and challenge those in-charge to do better.

So to continue with my features on NAIA Terminal 1, I am featuring a few more photos from the perspective of someone waiting for or fetching a loved one, relative, friend or anyone arriving at the terminal from the building just across from the passengers’ arrival area.

Before the mayhem – prior to the arrival of aircraft and exiting passengers, the area appears like a picture of calm with few people including airport staff.

Here they come – passengers start accumulating at the area along with vehicles whose drivers have probably been notified of the arrivals

Information screen – there are several screens at the waiting area for people to check the aircraft arrivals

Refreshments – there are 3 concessionaires inside the building, all on the second floor, including one generic food stall and this one featured in the photo that’s quite popular for its coffee buns and kaya toast.

Fast food – the other concessionaire is a branch of the most popular and largest fast food chain in the Philippines

Kiosks and stalls – at the back of the building are kiosks and stores spread out in the open parking lot for people who’d rather wait in these areas. One will find here whole families and other groups loitering about or even picnicking as they wait for arriving passengers.

Comfortable – the second level of the building is air-conditioned unlike the first level and so many people choose to lounge around the area. Most seats, however, are immediately taken and so a lot of people end up standing while watching out for people they’re fetching.

Waiting game – arrivals waiting for their sundo (people fetching them).

Another level – there is actually another driveway atop the one seen in the photo. The lights at the top of the photo are lined up along the driveway for the main terminal building, which is reserved for VIPs and others extended the privilege of using the driveway. All other passengers have to cross from the main terminal to descend towards the area shown and the lower driveway that’s level with the open parking lot.

Congestion and mayhem – the arrival of several aircraft particularly from major origins like Hong Kong, Dubai and the US (via Narita and Nagoya) meant that the area would be very crowded with passengers, well-wishers and vehicles. People and drivers tend to disregard personnel trying to manage the people crossing between the terminal and the waiting area, and traffic along the driveway.

Crowded house – the ground floor area of the building where passengers an well-wishers generally meet up is a very crowded area and airport personnel often struggle in controlling people from crossing over to the arrival area to personally fetch passengers, often with cause due to the amount of luggage (e.g., balikbayan boxes) passengers tend to bring with them when traveling to Manila.

NAIA Terminal 1 serves most international flights coming in and out of Manila that are not Philippine Airlines, Cebu Pacific or ANA (the only other foreign carrier using the larger and more modern Terminal 3). It definitely has seen better days and its current capacity and facilities are not suitable for the number of flights that it serves given that it wasn’t adequate from the time it started operation in the early 1980’s. There is the welcome news that T1 would be renovated and that a large reputable firm has been hired to do the unenviable task of improving this gateway. We can only hope that the project proceeds with little delay so that travelers would be able to avail of better services and perhaps allow this terminal to shed its tag of being the worst airport in Asia.

NAIA Terminal 1 arrival driveway and well-wishers area

Despite several opportunities in the past, I haven’t been able to take photos of the area for arriving passengers to be picked up by relatives or friends. I seem to forget doing including taking some while waiting for people at the building designated for sundo. And so I took a couple of photos while waiting for my ride showing the well-wishers area and the driveway for vehicles making pick-ups. Airport security usually limit the time for pick-ups as some vehicles tend to park and clog the area. There is another driveway immediately after exiting the main terminal building that is reserved for VIPs but some people who feel they are important have their drivers wait for them at the driveway featured below making them another breed of pasaway or pa-importante.

Well-wishers area – building for people fetching arriving passengers from across the Terminal 1 building. At the back of the building is an open parking lot. Inside the building at the second level is a branch of a popular fast food chain and a coffee shop, and just behind the building before the parking lot are kiosks offering refreshments and even meals to waiting people.

Duty Free Philippines branch at the waiting area.

Last year when talk was hot particularly about NAIA Terminal 1 being one of the worst hotels in the world, plans were being drawn about the renovations for T1. These plans included those from well-known Filipino architects that were eventually “dismissed” in favor of contracting the firm that originally designed the airport. While I have nothing against architects, I feel that T1 is one of those cases where they went more about aesthetics than functionality. This is an observation by many other people who have wondered why the airport didn’t have enough space for the typical groups (or droves?) of well-wishers that seems to be a cultural thing with Filipinos. And so the areas and buildings shown above will likely be among those to be included in a major renovation for T1 that is supposed to increase the capacity of this terminal and improve facilities for passengers and other users. However, more than a year has passed and I’ve seen nothing yet being done to the terminal.

NAIA Terminal 1 Arrival

Arriving at NAIA Terminal 1, I was curious to see if there have been significant improvements in the terminal as the arrival corridors and facilities would probably give visitors a first impression of Metro Manila and the country as well. Terminal 1 serves all other international carriers with flights to Manila with only Japanese airline All Nippon Airways using Terminal 3 for its flights. Domestic carriers Philippine Airlines and Cebu Pacific operate to and from Terminals 2 and 3, respectively.

The corridors are definitely cleaner and neater than before (when Terminal 1 was heavily criticized as being one of the worst international airports in the world) and I think the tarps featuring tourist destinations around the Philippines help promote the country.

The corridors are spacious enough and the walk is not so long to require moving walkways or “walkalators.” There are staff and equipment at the end of the corridor scanning for indications of high body temperature usually associated with flu.

There are still long queues at the immigration counters despite additional booths and personnel posted at Terminal 1.

There are separate counters for Philippine passport holders and those bearing passports from other countries. Previously, there were special counters for Overseas Foreign Workers (OFW).

Checked-in luggage emerge and move along at the carousel for our flight.

Singapore Airlines placed these signs on old luggage to caution passengers on picking up or identifying luggage from the carousel.

NAIA Terminal 1 Departure

I was able to take a few photos inside NAIA Terminal 1 during one recent trip. Terminal 1 is the oldest of the three main terminals of Manila international airport with the exception of the old domestic terminal. It is this Terminal 1 that was known as the New Manila International Airport until 1986, when it was renamed the Ninoy Aquino International Airport after the husband of former President Corazon Aquino, father of current Philippines President Noynoy Aquino. It is also this Terminal which has been the subject of criticisms for being dilapidated and unfit to be a major gateway to the country, particularly its capital.

Corridor leading to the pre-departure area and gates at one wing of the terminal – the carpets seem tidy enough and airport staff may be found cleaning the area near one of the airline lounges.

Corridor leading to the pre-departure area – the area

View along the escalator descending towards the pre-departure area – upon reaching the bottom, one will find himself/herself facing counters selling food and drinks to travelers.

Shops selling local goods like dried fruit, cookies, preserves, souvenirs and other stuff at the pre-departure area of the terminal. Notice the newly tiled floors?

Shop specializing in products made out of Philippine mangoes – they even sell fresh mangoes aside from the popular dried fruit and candies

Seats at the pre-departure area of the terminal – this is the free seating area that is not associated with any airline. Normally, areas are cordoned off for passenger control and security measures prior to boarding by any airline. The seats are relatively old but are clean and some appear to have been re-upholstered.

Passengers waiting at the designated area for Singapore Airlines. The airline conducts a security check of all hand-carried baggage for all passengers similar to the practice for US-bound flights.

Admittedly, there is still much work to be done for NAIA’s Terminal 1 in order for it to be able to handle more passengers and well-wishers. There are also a lot to be done in terms of amenities and we can be hopeful that issues pertaining to its facilities will be addressed sooner rather than later.