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Another look at the Mactan Cebu airport taxi stands

This is the last of three posts about our recent arrival at Mactan Cebu International Airport. Following are more photos; this time from exiting the terminal building to the transport stand and driveway.

Arriving passengers exiting the Terminal 1 building and heading to the driveway for transport

Directional signs for various road transport options at MCIA. These include metered taxi, white taxi (airport taxi) and bus

The driveway also includes bays for private vehicles. These are mixed with rideshare vehicles such as those with Grab.

Metered taxi stand – there used to be a Grab booth here but I couldn’t find them in the area so either they might have set up somewhere in the airport or perhaps it is assumed that people can manage with their apps on their smartphones.

Melbourne taxi rides

I took taxis between the airport and the serviced apartment where I stayed at in Melbourne. Both rides were uneventful ones and I enjoyed the good service provided. Uber is also available but Melbourne taxis appear to be providing an obviously higher quality of service compared to what you can get in Metro Manila.

The following photo shows a couple of stickers that inform the passenger(s) about standard fares and the applicable tolls should the taxis use tollways and therefore incur additional costs.

One can pay cash or opt to use a debit or credit card to pay for taxi fares. And you can get a receipt that you can use to account for your transport expenses. That is, the receipt is useful for reimbursements.

For both my rides, I didn’t encounter any unruly taxi drivers. One was a bit chatty but I enjoyed the conversations about life in general. I learned that he was originally from Somalia and had a son studying in university. He said he was very happy with his life in Australia and was thankful of his job that enabled him to support his family including being able to afford to send his children to schools. I guess he is one of the lucky immigrants there and his hard work paid off in this country where the environment generally rewards hardworking people with much opportunities to improve their lot.

Taxi operators and drivers in Metro Manila should learn about what good service is all about from taxis abroad. Perhaps they can pick up a good thing or two for how they can improve services and thereby reducing if nor eliminating  the bad impressions people generally have about them that have led to ridesharing services to become quite popular. A significant improvement in taxi services can be rewarding in terms of ridership or patronage.

Grab at NAIA Terminal 2

Here is another useful post for travelers especially during this Holy Week and the summer holiday season in the Philippines. Many people usually look for a ride heading out from the airport. Not everyone would have someone to fetch them. There are several options now for those wanting to take public transport. Aside from the conventional taxis, there are also airport taxis, vans and the more recent airport bus service provided by UBE Express. Ridesharing or car sharing services are also available and the most visible will be Grab with options for either car or taxi available via you own app or through their booths located at the NAIA airport terminals. There should be a Grab booth located at the arrival areas of NAIA’s terminals. They also have a booth at the Mactan Cebu International Airport terminal.

You can easily spot the Grab booth and pick-up area as you exit the terminal’s arrival lounge.

You can book a ride with the grab staff at the booth if you don’t have a smart phone and the Grab app. You can also just call for a car or taxi using the app. This is the pick-up point for Grab Cars. Grab Taxis would have to use the driveways for taxis parallel and just to the left of this driveway.

Grab has become a game changer for taxis out of the airport. In fact, my own father found them to be a convenient and safe option for a recent trip from Terminal 2 to our home in Cainta. He didn’t have to negotiate fares and he paid a very reasonable fare while enjoying his ride on a recent model car.

Taxi stands and queues at NAIA Terminal 3

I saw a photo going around recently in social media showing the long queue for taxis at the NAIA Terminal 2. That’s actually not as bad as how the queues at Terminal 3 can be. Terminal 2 only serves Philippine Airlines’ international and trunkline (read: Cebu, Davao, Iloilo, Bacolod, etc.)flights. PAL has transferred many of its domestic flights to Terminal 3. Terminal 3 serves all the flights of Cebu Pacific plus several major international airlines that have transferred there from Terminal 1 including Delta, Cathay Pacific, Emirates and ANA. Following are a few photos of the rental car, fixed rate taxi and metered taxi stands at Terminal 3. These photos were taken last May, and still within the ‘summer’ peak period of travel in the Philippines. I was there to fetch the wife who was arriving from the US via Narita.

IMG_1550Rental car booths along the island across from the arrival curb and driveway of NAIA Terminal 3.

IMG_1551More rental car and limousine booths (many unmanned) just outside the arrival level. Note the car rental poster/sign affixed on one of the columns.

IMG_1552 Fixed rate coupon taxi stand

IMG_1553Published taxi fare rates (as approved by the LTFRB) may be found in the area. I apologise for the photo not being clear enough for my readers to see the rates.

IMG_1554Long queue for the metered (regular) taxis at NAIA Terminal 3

IMG_1555Metered taxi stand at the NAIA Terminal 3 arrival area

Passengers now also have the option to take the so-called premium airport bus services operated by logistics company Air21. There is also an airport shuttle service connecting NAIA’s four terminals. If staying at a hotel, people may also opt to avail of their hotel’s vehicle service. Also, Uber is now allowed to fetch people at the airport (I don’t exactly understand how authorities could know before if a car was Uber.) after being banned (duh?) from the airport.

Mactan Cebu Airport taxi terminal

I wanted to post about the new taxi stands at the Mactan Cebu International Airport as early as September of last year but I didn’t have good photos to show in the article. Last December, however, I was able to get a load of pictures during 2 trips to Cebu. The terminal at the arrival level of the airport is basically divided into 2 stands – the White Taxi Stand and the Yellow Taxi Stand. Here are the photos of the taxi terminal at Cebu’s airport.

2015-12-08 10.25.25Covered facilities allow for all-weather queuing of passengers.

2015-12-08 10.25.52White taxis are regular taxis while the yellow ones are ‘airport taxis’ charging higher fares.

2015-12-08 10.25.56 The lines for the white taxis are definitely longer and this is basically due to the lower fares charged by regular taxis.

2015-12-08 10.26.01Obviously, there are more regular (white) taxis than yellow taxis so the queue proceed well and the waiting times are not so long.

2015-12-08 10.26.35 There are 5 spaces for taxis but everyone seems to be queuing for the first one. The dispatchers could do better to make the lines go faster.

2015-12-08 10.26.51That’s the queue behind us, all going for the regular taxis.

2015-12-08 10.29.03If the queue for the white taxis is proceeding at an acceptable pace, few people take the yellow taxis. Vehicle-wise, yellow taxis are newer and better maintained models. My observation (based on limited experience) is that yellow taxi drivers are also less reckless than drivers of white taxis.

2015-12-08 10.29.15There are two booths for app-enabled taxis like Grab Taxi and Easy Taxi. Passengers for these may proceed to the area near the booths and board their taxis at the bays near them.

Here are a few photos from the second trip last December when we experienced long queues for taxis. I think we arrived during the morning peak at the airport when a couple of international flights using wide-bodied planes arrived.

2015-12-09 13.05.20A very long queue for the white taxis greeted us when we got out of the airport terminal.

2015-12-09 13.06.00There was a constant arrival of taxis but the demand was just too high; resulting in the long queue.

2015-12-09 13.15.27There is a priority lane for senior citizens, expectant mothers and families with children. Dispatchers make sure that these people get their taxis ahead of others.

On airport taxis at NAIA-Manila

Arriving at the Ninoy Aquino International Airport Terminal 3 from a domestic trip, we noticed the long lines of people needing to get a taxi to get to their homes or other destinations. NAIA has accredited a taxi company or companies as official airport taxis and travelers have a choice between metered and fixed rate taxis. Regular taxis were generally prohibited from picking up passengers at the airport terminals though they bring in passengers and could take passengers from the departure areas of the terminals; a common practice in other airports. I say ‘were’ because recently, in what seemed to be an effort to address the taxi supply issue, NAIA has allowed regular taxis to pick up passengers during ‘peak hours’. I say they should just assign a place for people to get regular taxis just like in Mactan Cebu and Davao.

IMG10774-20150421-1717Long lines for the metered airport taxi cabs

IMG10775-20150421-1717Long lines for the fixed rate taxis

IMG10776-20150421-1719Another looks at the long lines – not exactly the greeting you’d like when arriving in a city

Getting a taxi at Mactan Cebu International Airport

It is easy to get a taxi in many airports in the Philippines not named NAIA. The list includes, of course, Mactan Cebu International Airport. There is a regular taxi stand just a few meters walk from the arrival area. You have to cross the driveway and there are directional signs to guide travelers towards the taxi stand that is just a short flight of stairs from the corridor across the arrival area.

IMG09952-20150109-1459Directional sign to the taxi stand – definitely not international standard but is clear and sufficient for its purpose.

IMG09953-20150109-1500Queue for taxis – there has been an improvement here as there is now a tent for passengers’ shelter and a driveway for taxis. It used to be an open area along the MCIA driveway where taxis are lined up.

IMG09954-20150109-1501The stand is manned by airport security and staff who also issue information on the taxi on a piece of paper containing a phone number of the MCIA for complaints. I don’t know if they get a lot of complaints and if the airport acts on these if and when there are complaints from passengers.

IMG09955-20150109-1504Passengers loading luggage in the trunk of a taxi – there are many LPG-fueled taxis in Cebu and if you have many pieces or large luggage it would be better to select a taxi with more trunk space. LPG taxis have their tanks inside the trunk, limiting space for luggage.

IMG09956-20150109-1505Some workers are busy doing the lane markings for the driveway. We thought that these probably being undertaken in preparation for the APEC meetings that several Philippine cities will be hosting.