The last two times we traveled to Zamboanga City, we experienced significant delays to our flights. Last May, traveled twice to Zamboanga City. The first time, our flight to the city was delayed by a couple of hours. That led to a very late arrival and us having lunch at 3PM! Even though the airline could argue that they had nothing to do with the delay, the fact is that the reason (i.e., the standard “late turnaround of aircraft”) is very much due to their operations. Therefore, they should be accountable or made accountable for the inconvenience and discomfort.

While there was no issue for our return flight then, the situation was reversed the second time we traveled to Zamboanga. Our outbound flight from Manila was not delayed but our return flight was. This time though, the airline promptly distributed snacks in the form of water, crackers and biscuits to passengers.

I think that these or perhaps meals could be provided every time there is significant delay whether charged to the airline or to the airport depending on the circumstances. Travelers are paying for a service that are supposed to be delivered in the most efficient manner. Efficiency here should include safety so delays due to aircraft maintenance or technical issues or weather-related should also be covered when compensating passengers. Of course, cancellations would be another matter. Let’s talk about those later.

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