Uber was in a crises of sorts after several leading to its controversial head stepping down a few days ago. Several articles came out including one from Wired that provided some details to some of the significant stumbling blocks or obstacles Uber had to go through the past years (even recent months). There’s an even better article by one of Uber’s co-founders, which I found and regard as “even better” because it appears to be a self assessment, a reflection of how the company should move forward.
Following are the two articles, one from Wired and another from Uber (via Medium):
- A Short History of the Many, Many Ways Uber Screwed Up [by Davey Alba in Wired, June 21, 2017]
- Uber’s path forward [by Garrett Camp in Medium, June 21, 2017]
These are important to us who are doing studies on ridesharing/ridesourcing. I believe Uber and its kind including Grab has revolutionized transport and contributed in significantly improving mobility among a lot of people who have been marginalized by what we have termed as conventional transport. Senior citizens and persons with disabilities, for example, who have had difficulties getting rides can (if they can afford it) get Uber or Grab vehicles to take them where they need to be. There are indeed issues but as the article by Camp states, these can be resolved or addressed to improve the services provided by ridesharing/ridesourcing companies.