I have been hearing and reading a lot about horrible experiences of various people including friends on airport taxis. All the stories seem to be about getting a taxi at NAIA where airport management has “accredited” one or a few companies to provide airport taxi services. This exclusiveness has clearly become disadvantageous to many passengers who have not previously arranged for someone to pick them up at the airport (e.g., a relative, a friend, his/her company vehicle, or maybe transport service from the hotel where they will be staying). The coupon taxi services, however, is usually the safer bet for those unfamiliar with Metro Manila as regular meter taxis often “prey” on travellers who are not knowledgeable about fares and traffic conditions. Often, one would have to negotiate for fares though there are honest cab drivers who would do their jobs without haggling or demanding for tips.
Allow me to cite a number of examples in international airport terminals abroad and in other Philippine cities where getting a taxi at the airport is relatively straightforward and stress-free:
1. In Singapore’s Changi Airport, you can easily get a cab at any of the terminals. You just get into the queue (if there is any) and get the next available taxi. The drivers do not discriminate among potential passengers and the only question asked is about the destination of the passenger. Sometimes, the driver will ask about a passenger’s preferred route as there are toll roads between Changi and the destination. There are bus and rail services connecting the airport to the rest of the city-state and many passengers also choose these options.
2. In Bangkok’s Suvarnabhumi Airport, you can also get a taxi at the queue at the basement level. There are airport taxi counters at the lobby as passengers come out of the arrivals but these are the more “exclusive” companies and charge more per vehicle. However, if you are a group comprised of at least 4 people, then it would be cost effective to engage these companies as they can provide a larger vehicle (e.g., van) that can be more comfortable than a regular taxi. This is particularly recommended for people who have a lot of luggage like families. Otherwise, you can take a regular cab at the basement level queue. These are metered taxi but some may negotiate a fixed (and therefore higher) rate. Transfer to another if you don’t agree with the driver.
3. In Cebu’s Mactan Airport, the taxi bay is a just a few minutes walk from the arrival area. There is a queue and a security guard issues a ticket with information on the taxi (license plate number and company) that he gives to the passengers as reference should there be complaints on the driver as well as in cases where some belongings are left in the taxi.
4. In Iloilo, there are many taxis to choose from once you get out of the airport terminal. There are many taxi service counters just outside the arrival area and passengers can engage any of these companies for a ride to the city or other destinations. My Ilonggo friends will definitely recommend Light of Glory as their taxi company of choice. This company is highly regarded for their quality of service that includes honesty among its drivers. You can also contact them to make arrangements for transport between your hotel/accommodations and the airport.
5. In Davao, there is a regular taxis queue just outside the terminal building and the city has a transport enforcement unit that is stricter than most LGUs. This ensures that taxis will likely comply with traffic rules and regulations including the safe conveyance of passengers to/from the airport. These are metered taxis though there will always be taxi drivers who will attempt to negotiate fares or tips with the passengers. This will not be done at the airport as airport or city staff will be on watch at the terminal. Instead, the negotiations are done once the passenger is inside the taxi and leaving the airport.
Of course, in the international airports I mentioned, there is the option of taking the airport express train instead of taking a cab. Both Changi and Suvarnabhumi, for example, have excellent rail connections, and more experienced travelers would probably take these train services over taxis as they are less expensive and allow for shorter travel times (i.e., taxis can be caught in congested roads especially during peak periods).
NAIA desperately needs good options for public transport such as airport limousines or more dependable taxi services. Sadly, getting a taxi in Metro Manila is basically a “hit or miss” affair. There is a 50/50 chance that you will get a good taxi driver so there is an equal chance that you will get a bad one. At the airport, there might be a higher likelihood that one can get a bad taxi if we assume that taxi drivers might be deliberately taking advantage of potential passengers who are not familiar with Metro Manila and its taxis. As mentioned earlier, more experienced travellers would likely have pre-arranged transport between the airport and their destinations. So the coupon taxis would have to do for now and until there are better options for transport including more reliable regular metered taxi services.