When we were residing in Singapore, it was so easy to book a taxi wherever we might be. Comfort Taxi’s booking system allowed us to get a taxi from our home to the airport or to avoid long queues at the mall by booking a taxi by phone and waiting for it at a designated stop nearby. With the arrival of GrabTaxi and EasyTaxi in the Philippines, getting a cab became a little easier and convenient though one friend opined that the app basically mainstreams the current practice of negotiating with the cab driver for the fees (usually higher than the meter fare for metered taxis) to be paid for a ride. Hindi pa kasama ang tip dito! This ‘negotiating’ is a ‘trial and error’ thing and in certain cases, there might not even be a negotiation for the fares as Metro Manila cab drivers are notorious for being choosy about their passengers and their destinations.
Here are a few screen grabs from a booking we made last month after having some difficulty getting a ride out of UP Diliman in Quezon City.
Information about the booking fees in various Philippine cities. The booking fee in Manila is conspicuously and significantly higher than those in other major cities.
Grab Taxi’s interface shows the number of taxis nearby, which is apparently the number within something like a 4 or 5-kilometer radius of our location (204 is a big number!). We were at Melchor Hall at the time and the most convenient pick-up location was at the National Center for Transportation Studies, which was behind Melchor Hall.
You can also check out the availability of more exclusive (and expensive) Grab services such as GrabCar and GrabCar Premium. When you slide to GrabCar, the status bar will also show how many drivers of that service option are nearby (i.e., 20 drivers nearby for GrabCar). GrabCar would be similar to the basic service (and vehicle) provided by the more popular Uber.
GrabCar Premium is probably the equivalent of the Uber Black Car service we have in Manila.
Another view of the user interface showing some (or many) of the 204 taxis nearby.
We were fortunate that the failed attempt at getting a cab was once only as we got a cab in our next try. This is despite all the cabs supposedly nearby. In reality only those who are willing to go to my destination from Quezon City will initially be interested in taking my request via the app. There is also a gratuity feature of GrabTaxi that allows the user to indicate how much he/she would be tipping the driver on top of the fare and booking fee. In the end, I guess my stating a very generous tip ensured my successfully getting a cab. For this, my friend’s opinion seems to be true that apps such as GrabTaxi mainstreams or makes the negotiations formal and a given when using the app. It, however, already eliminates the part where the prospective passenger gets turned down by the cab he/she hailed. When a cab responds to a request via GrabTaxi, EasyTaxi or even Uber, the driver already agrees to the terms of the deal regarding the ride. And it is a good thing that these apps now feature feedback mechanisms (e.g., rating the drivers) in order to weed out those that are still uncooperative, greedy or want to take advantage of the need for taxi service.
GrabTaxi now has a new service, Grab Express, which is an on-demand pick-up and delivery service. This is a service already provided by other companies in the US that are now giving traditional or conventional courier/logistic companies a lot of competition. I would think there is a demand for such services especially in cities where documents and other stuff still need to be submitted to offices like reports, manuscripts, letters and others that need to be delivered in “hard copy” format.