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Some thoughts on Uber in Metro Manila

September 2015
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I had wanted to write something on Uber the past weeks but couldn’t because I wanted to have some visuals to go with the text. And so one time we decided to use Uber, I consciously took some screenshots for the photos that are shown in this post.

After opening your Uber app, you can indicate your pick-up point and you destination. You can see how many Uber drivers are nearby based on the map and the quick reference on screen. You can also check for a fare estimate as well as select the service you want. There are currently only two types of services available in Metro Manila – UberX and Uber Black. UberX is the default service and involves a regular car. Uber Black is a bigger and more ‘luxurious’ vehicle. Of course, you pay more for a better vehicle. Once you have inputted the necessary information for your itinerary, you can put in the request. Success in getting a ride is immediately shown on your phone.

IMG12092-20150828-1422

The screen shows that the driver is en route to your pick-up point. Details on your ride are provided including the name of the driver, the vehicle make, model and plate number. The vehicles I have rode on so far are recent models and most have no license plates yet – an indication of how new these vehicles are. Uber is supposed to be screening both the drivers and vehicles being registered to provide their services. One criteria for vehicles is that these are supposed to be recent models and well maintained, what’s perceived to be the opposite of vehicles used as conventional taxis.

During the trip, you can get updates on your progress through the map onscreen. This includes the estimated time of travel until you reach your destination. Information on the driver is also shown including his average rating. Our driver in this example had a 4.6 star average rating. I guess this is good given the star rating scale of 1 to 5 with 5 being the highest rating.

IMG12094-20150828-1436

At the end of the trip, you can receive a receipt on your email. The receipt includes details on your fare, the start and end times of your trip, the travel distance and the route taken in map form. Information on the driver and a note for rating your driver is at the bottom of the receipt. Of course, you can save this for future reference and perhaps print it out in case you will be reimbursing the cost of your trip.

Receipt

After rating your driver, you will receive another message thanking you for rating your driver. Our driver that afternoon was good and drove safely. He wasn’t talkative but was polite and could strike up a conversation (My companion asked a few questions about his driving for Uber in an interview-like manner.).

Rating

What you don’t see is how your driver rated you. Uber also asks drivers to rate users and I would guess that this will have repercussions on passengers with bad attitudes. The ratings work both ways as Uber customers should be wary of their potential drivers as well as their own behavior. I suppose that drivers get information on whether a potential passengers is a rude one and may opt to avoid such passengers.

My take so far on Uber is that it is what conventional taxis are supposed to be. I find Uber drivers to be better in terms of politeness and safety in their driving habits. Fare-wise, Uber has been less expensive than Grab Taxi or conventional taxis as you don’t have to bid to get an Uber ride. The Grab Taxi app basically formalizes the bidding process as it asks you how much gratuity (tips) you are willing to give for a ride. I feel that this gratuity feature is a major determinant for taxi drivers choosing their fares and leads to more expensive fares. Of course, I haven’t experienced Uber’s surge pricing yet but friends who use Uber have informed me that this can be quite steep and can hurt your pocket or wallet. Still, I think Uber provides good service but it is not for everyone especially those on a budget or going to a place where roads are generally congested.


2 Comments

  1. Jonathan says:

    While you can’t see how the driver rated you per trip, you can see your overall rating:

    https://help.uber.com/h/e9302f73-8625-427f-abf7-dbe7ab25af7d

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